Federal Compliance

Mobility Credit Acceptance, LLC (MCA) is an Emerging CDFI. MCA has received technical assistance from the Department of Treasury to assist in its efforts to achieve certification. As such, MCA complies with the following federal statues:


MCA’s Commitment to Nondiscrimination:

    • Title VI of the Civil Rights Act of 1964, prohibiting discrimination based on race, color, and national origin.
    • Age Discrimination Act of 1975, prohibiting discrimination based on age.
    • Title IX of the Education Amendments Act of 1972, prohibiting discrimination based on sex in educational programs.
    • Section 504 of the Rehabilitation Act of 1973, prohibiting discrimination based on disability.
    • The Fair Housing Act, prohibiting discrimination based on race, color, national origin, religion, sex, familial status, and disability

 Nondiscrimination Notice: In accordance with federal law and U.S. Department of the Treasury policy, MCA is prohibited from discriminating based on race, color, national origin, sex, age, or disability. If you believe that MCA or any of MCA’s employees have discriminated against you, you are entitled to submit a complaint. See below for the contact information of the U.S. Department of the Treasury, Office of Civil Rights and Equal Employment Opportunity.

Notice to Limited English Proficient (LEP) Persons: MCA has taken reasonable steps to ensure that individuals with limited English proficiency have meaningful access to program information and services​​.

Accessibility for Persons with Disabilities: MCA offers an equal opportunity to benefit from MCA’s Treasury-funded programs and services. This includes offering reasonable modifications as necessary and ensuring that communication with people with disabilities is as effective as communication with others​​.

Reasonable Modifications for Individuals with Disabilities: MCA makes reasonable modifications to policies, practices, or procedures when necessary to avoid discrimination on the basis of disability, without imposing undue administrative or financial burdens.

Effective Communication: MCA ensures that communications with people with disabilities are equally effective as communications with others. MCA provides auxiliary aids and services if necessary for effective communication.

Program Access: MCA operates each service, program, or activity so that it is readily accessible to and usable by individuals with disabilities.

To comply with Federal Regulations to provide language services, Mobility Credit Acceptance, LLC (MCA) has incorporated the following:

Provision of Language Services: MCA offers a range of written translation and oral interpretation services to ensure meaningful communications with Limited English Proficient (LEP) individuals. This includes access to Jeenie (https://jeenie.com/), periodic staff training on the LEP policy, how to access language services, effective working with in-person and telephone interpreters, and cultural and community relations sensitivity. Regular monitoring of our language plan implementation ensures meaningful access to our programs or activities by LEP individuals​​. MCA is committed to effective communication with Limited English Proficient (LEP) individuals and proudly partners with Jeenie, a mobile language service provider. Jeenie provides instant access to live, human interpreters for on-demand translation and interpretation services in various languages. Our staff are trained in utilizing the Jeenie platform to ensure effective and culturally sensitive interactions with LEP individuals. By incorporating Jeenie into our language assistance strategy, MCA enhances the accessibility and responsiveness of our programs to meet the diverse linguistic needs of our community.

Awareness of Free Language Assistance Services: MCA ensures that LEP individuals are aware of the availability of language assistance services at no charge. This includes notification of language services at client intake, translating applications and instructional forms, and including statements about free language assistance services in publications for public distribution​​.

Language Assistance Plan (LAP): MCA has developed a Language Assistance Plan (LAP) to address the identified needs of the LEP populations we serve. Our LAP includes policies and procedures for assessing the language needs of LEP individuals, ensuring effective participation in our assisted programs or activities.


To file a program discrimination complaint, send it to:

 U.S. Department of the Treasury, Office of Civil Rights and Equal Employment Opportunity.

Address: 1500 Pennsylvania Ave., N.W., Washington, DC 20220.

Phone: (202) 622-1160
Fax: (202) 622-0367
Email: crcomplaints@treasury.gov
For additional information and technical assistance, contact the same office at OCRE.comments@treasury.gov
Deaf and hard of hearing callers can use the Federal Communications Commission (FCC) Telecommunications Relay Service program by dialing 711 to call the OCRE phone number​​.

U.S. Equal Employment Opportunity Commission (EEOC): For employment discrimination complaints. The EEOC is responsible for enforcing federal laws that make it illegal to discriminate against a job applicant or an employee because of the person’s race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age (40 or older), disability or genetic information.

General information about the laws EEOC enforces and filing a charge: 1-800-669-4000, 1-800-669-6820 (TTY for Deaf/Hard of Hearing callers only), 1-844-234-5122 (ASL Video Phone for Deaf/Hard of Hearing callers only), or info@eeoc.gov.

For more information, please visit the U.S Department of the Treasury website.

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